Your wellbeing matters to us. Gaming should always remain fun, safe, and under control.
You must be at least 21 years of age to create an account or use any services on tokeqq. We strictly enforce age verification to protect minors from gambling-related harm. Underage gambling is illegal and violates our Terms and Conditions.
At tokeqq, we are deeply committed to promoting responsible gaming practices and protecting our players from the potential negative consequences of gambling. While online gaming—whether sports betting on BRI Liga 1 matches, playing slot games, enjoying live casino tables, or participating in togel lottery draws—can be an exciting form of entertainment, we recognize that for some individuals, gambling can become problematic and lead to financial, emotional, and social difficulties.
This Responsible Gaming page provides comprehensive information about the warning signs of problem gambling, the tools and resources available to help you maintain control, and guidance on where to seek professional support if gambling is negatively impacting your life. We believe that informed players are empowered players, and that creating a safe gaming environment requires partnership between the platform and our user community.
Responsible gaming means approaching gambling as a form of entertainment rather than a way to make money, setting personal limits that align with your budget and lifestyle, understanding the odds and risks involved in different games, and recognizing when gaming behavior may be becoming harmful. At tokeqq, responsible gaming is not just a policy requirement—it's a core value embedded in our platform design, customer service training, and company culture. We want every player to enjoy our sports betting markets, casino games, and lottery products in a way that enhances their life rather than detracts from it.
We provide multiple tools designed to help you stay in control of your gaming activity. These features are available directly through your account settings and can be activated at any time:
Set maximum amounts you can deposit into your account over specific time periods:
Once you reach your limit, no further deposits will be accepted until the next period begins. Limit increases are subject to a 24-hour cooling-off period, while decreases take effect immediately.
Establish the maximum amount you are willing to lose during a defined period:
Your losses are calculated as total bets minus total winnings. When your loss limit is reached, you will not be able to place additional bets until the period resets.
Control how long you spend gaming on the platform in a single session. You can set time limits ranging from 30 minutes to 6 hours. When your session time expires, you will be automatically logged out and reminded to take a break. This tool helps prevent extended gaming sessions that can lead to fatigue and poor decision-making.
Receive pop-up reminders at regular intervals showing how long you have been playing and how much you have won or lost during the session. These reality checks interrupt continuous play and encourage you to consciously evaluate whether you want to continue. You can customize the frequency of these reminders in your account settings.
Temporarily suspend your account for a cooling-off period if you feel you need time away from gaming. Available options include:
During the break period, you will not be able to log into your account, deposit funds, or place bets. The break cannot be reversed once activated.
Permanently close your account for a minimum period ranging from 6 months to permanent exclusion. Self-exclusion is the strongest tool available and is designed for players who recognize they have a gambling problem. During self-exclusion:
Self-exclusion cannot be reversed during the exclusion period. To activate self-exclusion, contact our support team at [email protected] with "Self-Exclusion Request" in the subject line.
Problem gambling can affect anyone, regardless of age, income level, or gambling experience. Recognizing the warning signs early is crucial for seeking help before the problem escalates. Ask yourself these questions honestly:
Are you spending more money on gambling than you can afford to lose?
Do you need to bet larger amounts to feel the same excitement?
Have you repeatedly tried and failed to cut down or stop gambling?
Do you feel restless, irritable, or anxious when trying to reduce gambling?
Do you gamble to escape problems, relieve negative emotions, or cope with stress?
After losing money, do you return another day to try to win it back (chasing losses)?
Have you lied to family members or friends to conceal the extent of your gambling?
Has gambling jeopardized or caused you to lose a job, relationship, or educational opportunity?
Have you borrowed money or sold possessions to finance gambling or pay gambling debts?
Do you stay up late or lose sleep thinking about gambling or planning your next bet?
Have family members or friends expressed concern about your gambling behavior?
Do you feel guilty or ashamed about your gambling but continue anyway?
If you answered "yes" to three or more of these questions, you may have a gambling problem and should consider seeking professional help. Problem gambling is a recognized behavioral health condition, and effective treatment is available.
If you believe your gambling has become problematic, or if someone you care about is struggling with gambling addiction, help is available. You don't have to face this challenge alone:
Our customer support team is trained to assist with responsible gaming concerns. We can help you activate self-control tools, process self-exclusion requests, and provide information about external support resources.
Available 24/7. Response time: 2-4 hours.
Consider seeking help from a licensed mental health professional who specializes in gambling addiction. Cognitive-behavioral therapy (CBT) has been shown to be highly effective in treating problem gambling.
In Indonesia, you can find counselors through major hospitals in Jakarta, Surabaya, and other cities, or through online therapy platforms that serve Indonesian clients.
If someone you care about shows signs of problem gambling, approach the conversation with compassion rather than judgment. Avoid accusatory language, express your concern about specific behaviors you've observed, offer to help them find professional support, and take care of your own emotional wellbeing. Remember that you cannot force someone to stop gambling—they must recognize the problem themselves and choose to seek help. Setting healthy boundaries to protect yourself from the financial and emotional consequences of their gambling is important and not selfish.
tokeqq is committed to creating a safe gaming environment through robust age verification, self-control tools, and proactive intervention when we detect concerning behavior.
We promote the message that gambling should be viewed as entertainment with a cost, not as a way to make money or solve financial problems.
We encourage all players to periodically assess their gambling behavior using the warning signs checklist and adjust their habits accordingly.
Set a budget and time limit before you start playing, and stick to them. Never chase losses or gamble with money you cannot afford to lose.
We respect family concerns and will work with family members to implement account restrictions when appropriate documentation is provided.
We continuously educate our player community about responsible gaming practices through our platform, email communications, and support interactions.
If you or someone you know is struggling with gambling addiction, don't wait. Contact our support team immediately to discuss self-exclusion options and access professional resources.